FREQUENTLY ASKED QUESTIONS
Have a question? We have an answer. Below you’ll find questions that have been asked before by other curious people. Click on the arrow just left of the question to read our answer. If you have a nutrition facts related question, you can also scroll down to read the full nutritional panel on each of our products. If you have a question regarding your order, feel free to reach out to us in the contact box below and we’ll get back to you as soon as possible.
Do I need to refrigerate my jar of Wild Friends?
There is no need to refrigerate Wild Friends nut or seed butters. Our products taste best stored in a cool, dark place like your pantry. Oil separation is natural, so give your jars a stir after opening.
What is the shelf life of your nut butter?
If sealed, jars last 1 year from their date of manufacturing. Check the expiration date on the side of your jar or packet. Once opened, consume within 3-6 months for the best taste and texture.
Are your jars BPA Free?
Yes, our jars are made from BPA free recycled plastic.
Are your nuts/seeds roasted?
Yes, all of our nuts and seeds are dry-roasted.
Are your nut and seed butters Non-GMO Verified?
Yes, all of our products are Non-GMO verified by The Non-GMO Project.
How do you choose your sweeteners in your nut and seed butter?
We use several different sweeteners: an Organic Clover Honey, Organic Agave, and Evaporated Cane Sugar. We source high quality sweeteners and use them all minimally.
The majority of our products contain between 2-5 grams of sugar per serving.
Where do your nut/seeds come from?
Our almonds are from California. Our peanuts are from Texas or Georgia. Our organic sunflower seeds are sourced from different locations depending on the time of year.
Where does your honey come from?
We use an organic clover honey that is from Brazil.
Is there any caffeine in your Vanilla Espresso Almond Butter?
There is less than 1 mg of caffeine per serving (2 TBS) in our Vanilla Espresso. For comparison, the average cup of coffee contains over 100mg.
Are your products Kosher?
Yes. All of our products are certified Kosher Pareve by the Orthodox Union.
What are the white spots/coating on the surface of my nut butter?
If you find this in our Chocolate Coconut Peanut Butter, Chocolate Almond Butter or Chocolate Sunflower Butter jars, it is called cocoa bloom. This happens naturally when the cocoa butter separates, solidifies and rises to the surface of the jar. Since we choose not to use ingredients like palm fruit oil to stabilize our products, this separation is likely to occur. It happens most often in the winter time when our nut/seed butters are exposed to temperature variations.
Although this blooming is not a food safety hazard, we understand that the appearance is not ideal. It is perfectly okay to stir the separated fat back into the jar, but we would also be happy to replace the jar for you. Please send us the flavor, where you purchased the product, the best buy date and a photo, so we can track the batch it came from.
I bought an expired jar/packet. How can I get a replacement?
If you have purchased a Wild Friends product that is expired from a grocery or retail store, please return it to the store where you bought it. If you have purchased Wild Friends online, please return it to the online retailer.
If you cannot return the product, please email us at: firstname.lastname@example.org, with a picture of your receipt and a picture of the date code on the product so we can replace it for you!
I have an issue with one of your products. Who should I contact?
If you have an issue with one of our products please email us at email@example.com
Are your almond and sunflower butters made in a peanut-free facility?
Our 16 oz and 10 oz jars of almond and sunflower butters are made in a completely peanut-free facility.
Unfortunately, our single-serve packets of almond and sunflower butters are not made in a peanut-free facility at this time.
Are your almond butters processed in the same facility as other tree nuts?
Yes, our almond butters are processed in a facility where other tree nuts of all kinds are processed.
Are your peanut butters processed in the same facility as tree nuts?
Yes, our peanut butters are processed in a facility where other tree nuts of all kinds are processed.
Does your Chocolate Coconut Peanut Butter contain tree nuts?
Our Chocolate Coconut Peanut Butter contains coconut, which is a tree nut. It is also processed in a facility where other tree nuts of all kinds are processed.
What kind of tree nuts are processed in your facility?
All types tree nuts could be processed in our facility.
Are your products soy free?
None of our products contain soy or soy derived products.
However, all of our products are produced in a facility that processes soy.
Are your products dairy free?
Our Protein+ Peanut and Almond Butters contain dairy (whey protein). All other products are completely dairy-free.
Are your products vegan?
Our Protein+ Peanut and Almond Butters contain dairy (whey protein) and honey. Our Honey Sunflower Butter and Honey Pretzel Peanut Butter contain honey.
All other products are completely dairy-free and vegan.
Are your products gluten-free?
Our Honey Pretzel Peanut Butter contains wheat (pretzel pieces). All others products are made with 100% gluten-free ingredients. However, all products are made on shared equipment with wheat.
How can I purchase your products?
You can purchase our products from our website, on Amazon, and a variety of other web retailers. We sell in grocery and retail stores across the US and Canada.
To find a store near you, check out our store locator!
I don’t want to buy a multipack. Where can I buy just a single jar?
You can purchase single jars at your local grocery store.
If you do not have any stores locally that carry Wild Friends, you can purchase our products individually online from Luckyvitamin.com or Vitacost.com.
How do I buy the seasonal flavors?
We are so excited you want to try our seasonal flavors!
We make a limited number of our seasonal flavors and sell them online and at select retailers. Some of those retailers include: TJ Maxx, Marshalls, HomeGoods, and Sprouts. A number of other small co-ops and local grocery stores carry our seasonal edition flavors as well, so keep an eye out at your local store. For information on stores that carry our seasonal products check out this blog post.
If you live in the Portland metro area, you can find our seasonal editions in New Seasons Markets.
If you can’t find our seasonal products locally, but know a store that carries our other products, you can ask the store manager to special order some for you from their distributor.
If you try to order our seasonal flavors online but find them out of stock, we promise we are working hard to replenish our online inventory.
I don’t live in the United States, can I still buy your products?
We currently sell our products in a small number of Canadian grocery stores, but otherwise do not sell outside of the USA. You can order online at Vitacost.com, which ships outside the United States.
I live in Canada, where can I find your products?
You can find our products in all Canadian Whole Foods. We also sell our product in a small number of Canadian grocery stores. Please consult our store map or call your local grocery store to see if they carry Wild Friends products.
I can’t find Wild Friends in my store. Where can I buy your products?
You can check our store locator to see if a store local to you carries our products: www.wildfriendsfoods.com/apps/store-locator
If you still can’t find us locally, you can shop online at Luckyvitamin.com and Vitacost.com.
Are your products in Whole Foods?
We are in several but not all regions of Whole Foods. See our Store Locator to find out if we are in a store near you.
Are your products in Sprouts Markets?
Yes. We are in most Sprouts Markets. See our Store Locator to find out if we are in a store near you.
Who should I contact for press inquires?
Please email firstname.lastname@example.org for press inquiries.
Who should I contact for Wholesale pricing?
Please email email@example.com for wholesale pricing.
How can I get a free sample of Wild Friends?
We don’t currently offer free samples online, but be sure to follow us on social media for giveaway opportunities! Instagram: @wild_friends
Can I write about Wild Friends on my blog?
Yes, please write about us on your blog. You can find photos and other resources in our Media Kit at the bottom of this page. When you post please share it with us on Facebook or Twitter!
I’m a Instagram influencer. Can we collaborate on an Instagram giveaway?
We love collaborations! Please reach out via Instagram.
Who should I contact about donations?
We love to provide donations but have a limited amount of resources. Feel free to email us at firstname.lastname@example.org and we will respond if we are interested in partnering with you.
I have an issue with one of your products. Who should I contact?
If you have an issue with one of our products, please email us at email@example.com
How can I get a coupon or a sticker?
We'd love to send you a sticker or a coupon. Please mail us a self addressed and stamped envelope to the address below and we will return it with a sticker or coupon!
Wild Friends Foods - Sticker Request/ Coupon Request - 1001 SE Water Ave Suite 450 Portland, Oregon 97214
How to I apply to be a Friendly Face?
We pick new Friendly Faces every six months!
If you are interested in applying, we will be posting an application in the spring time. Stay tuned!