FREQUENTLY ASKED QUESTIONS
Have a question? We have an answer. Below you’ll find questions that have been asked before by other curious people. Click on the arrow just left of the question to read our answer. If you have a nutrition facts related question, you can also scroll down to read the full nutritional panel on each of our products. If you have a question regarding your order, feel free to reach out to us in the contact box below and we’ll get back to you as soon as possible.
DO I NEED TO REFRIGERATE MY JAR OF WILD FRIENDS?
Natural nut butters, like ours, do not need to be refrigerated and are best stored in a cool, dry place like a pantry. Room temperature nut butters are softer and easier to stir, making them the perfect texture to spread and drizzle - our personal preference! You can certainly store nut butters in the fridge if you prefer a thicker texture.
WHAT IS THE SHELF LIFE OF YOUR NUT BUTTER?
If sealed, jars last 1 year from their date of manufacturing. Check the expiration date on the side of the packaging. Once opened, consume within 3-6 months for the best taste and texture.
Why do the nut butters have a thinner texture than I'm used to?
We are proud to not use palm oil or other stabilizers in our products. We believe this is a healthier choice for our bodies and for the planet!
As a result, the texture of our nut & seed butters does tend to be thinner, or as we like to call it 'drizzly,' than you might be used to.
In order to have the best experience, as soon as you open the jar, stir for several minutes with a knife, or until the naturally separated oils are reincorporated with the nut or seed butter. Once you've stirred it really well the first time, you won't have to stir it much the next time you open it.
We love to get creative with the drizzly texture and drizzle our nut & seed butters over oatmeal, pancakes, waffles, yogurt bowls, fruit or smoothies!
What material are the single-serve packets made from?
Our single-serve packets are made from a food grade foil material.
ARE YOUR JARS BPA FREE?
Yes, our jars are made from BPA free recycled plastic.
ARE YOUR NUTS/SEEDS ROASTED?
Yes, all of our nuts and seeds are dry-roasted.
ARE YOUR PRODUCTS NON-GMO VERIFIED?
Yes, all of our Nut and Seed Butters and Oats and Nut Butter Cups are Non-GMO verified by The Non-GMO Project.
WHERE DO YOUR NUT/SEEDS COME FROM?
Our almonds are from California. Our peanuts are from Texas or Georgia. Our organic sunflower seeds are sourced from different locations depending on the time of year.
WHERE DOES YOUR HONEY COME FROM?
IS THERE ANY CAFFEINE IN YOUR VANILLA ESPRESSO ALMOND BUTTER?
There is less than 1 mg of caffeine per serving (2 TBS) in our Vanilla Espresso. For comparison, the average cup of coffee contains over 100mg.
ARE YOUR PRODUCTS KOSHER?
All of our Nut and Seed Butters and Oats and Nut Butter Cups are certified Kosher Pareve by the OU.
Our Collagen Nut Butters are certified Kosher by Kosher Supervisory Services.
WHAT ARE THE WHITE SPOTS/COATING ON THE SURFACE OF MY NUT BUTTER?
If you find this in our Chocolate Coconut Peanut Butter or Chocolate Almond Butter jars, it is called cocoa bloom. This happens naturally when the cocoa butter separates, solidifies and rises to the surface of the jar. Since we choose not to use ingredients like palm fruit oil to stabilize our products, this separation is likely to occur. It happens most often in the winter time when our nut/seed butters are exposed to temperature variations.
Although this blooming is not a food safety hazard, we understand that the appearance is not ideal. It is perfectly okay to stir the separated fat back into the jar, but we would also be happy to replace the jar for you. Please send us the flavor, where you purchased the product, the best buy date and a photo to email@example.com, so we can track the batch it came from.
I BOUGHT AN EXPIRED JAR/PACKET. HOW CAN I GET A REPLACEMENT?
If you have purchased a Wild Friends product that is expired from a grocery or retail store, please return it to the store where you bought it.
If you have purchased Wild Friends from our website or our Amazon listings, please email us at firstname.lastname@example.org and we will replace it for you.
If you purchased our products from any other online retailer that is not our website or our Amazon listings, please contact that retailer.
Can I return a product / get a refund?
We want to make sure you have a great experience with our products. If you are not fully satisfied, please email us at email@example.com. We can help you with a refund and send you a flavor you'll be happier with! If you want a refund, it will be processed within 3 business days.
I HAVE A question that is not listed. Who Should I contact?
Please email us at firstname.lastname@example.org. We'd be happy to answer any questions you have.
ARE YOUR ALMOND AND SUNFLOWER BUTTERS MADE IN A PEANUT-FREE FACILITY?
Our Almond Butter jars and single-serve packets are made in a facility that processes peanuts.
Our Sunflower Butter jars are made in a peanut-free facility.
Our Sunflower Butter single-serve packets, are not made in peanut-free facility.
ARE YOUR ALMOND BUTTERS PROCESSED IN THE SAME FACILITY AS OTHER TREE NUTS?
Yes, our almond butters are processed in a facility where other tree nuts of all kinds are processed.
ARE YOUR PEANUT BUTTERS PROCESSED IN THE SAME FACILITY AS TREE NUTS?
Yes, our peanut butters are processed in a facility where other tree nuts are processed.
DOES YOUR CHOCOLATE COCONUT PEANUT BUTTER CONTAIN TREE NUTS?
Our Chocolate Coconut Peanut Butter contains coconut, which is a tree nut. It is also processed in a facility where other tree nuts are processed.
WHAT KIND OF TREE NUTS ARE PROCESSED IN YOUR FACILITY?
It's possible that all types of tree nuts could be processed in the facility where our products are made.
ARE YOUR PRODUCTS SOY FREE?
None of our products contain soy or soy derived products.
However, all of our products are produced in a facility that processes soy.
ARE YOUR PRODUCTS DAIRY FREE?
All of our products are dairy free.
ARE YOUR PRODUCTS VEGAN?
Our Collagen Nut Butter contains grass-fed bovine collagen. Our Honey Sunflower Butter and both varieties of Super Butter (Almond Cashew Super Butter & Peanut Cashew Super Butter) contain pollinator-friendly honey.
All other products are completely dairy-free and vegan.
ARE YOUR PRODUCTS GLUTEN-FREE?
All of our products are made with gluten-free ingredients but some are made on shared equipment with wheat.
Made on equipment shared with wheat: all single-serve packets + oats and nut butter cups.
Made on equipment WITHOUT wheat: all nut butters in 10oz or 16oz jars.
HOW CAN I PURCHASE YOUR PRODUCTS?
I DON’T WANT TO BUY A MULTIPACK. WHERE CAN I BUY JUST A SINGLE JAR?
HOW DO I BUY THE SEASONAL FLAVORS?
Our Seasonal Peanut Butters are sold every September through December on our website and Amazon.
I DON’T LIVE IN THE UNITED STATES, CAN I STILL BUY YOUR PRODUCTS?
I LIVE IN CANADA, WHERE CAN I FIND YOUR PRODUCTS?
You can find our products in most Canadian Whole Foods. We also sell our product in a small number of Canadian grocery stores so be sure to check the nut butter aisle!
I CAN’T FIND WILD FRIENDS IN MY STORE. WHERE CAN I BUY YOUR PRODUCTS?
WHO SHOULD I CONTACT FOR PRESS INQUIRES?
Please email email@example.com for press inquiries.
WHO SHOULD I CONTACT FOR WHOLESALE PRICING?
Please email firstname.lastname@example.org for wholesale pricing.
HOW CAN I GET A FREE SAMPLE OF WILD FRIENDS?
We don’t currently offer free samples, but be sure to follow us on social media for giveaway opportunities! Instagram: @wild_friends
I’M A INSTAGRAM INFLUENCER. CAN WE COLLABORATE ON AN INSTAGRAM GIVEAWAY?
We love collaborations! Please reach out via Instagram DM's.
HOW CAN I GET A COUPON OR A STICKER?
We'd love to send you a sticker or a coupon. Please mail us a self addressed and stamped envelope to the address below and we will return it with a sticker or coupon!
Wild Friends Foods - Sticker Request/ Coupon Request - 1001 SE Water Ave Suite 430 Portland, Oregon 97214
HOW TO I APPLY TO BE A FRIENDLY FACE?
We always announce the next openings for Friendly Faces on our Instagram @wild_friends so keep an eye out there!